Frequently Asked Questions
Everything you need to know about your NoorlyTM beauty journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy for beauty products?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unused or gently used products for a full refund or store credit.
Are NoorlyTM products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All NoorlyTM products are 100% cruelty-free and formulated without any animal-derived ingredients.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my package after it ships?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.